A health care institution’s reputation is a vital, fragile asset
that rests on its stakeholders’ perceptions of the institution’s
quality of patient care and stewardship over the resources entrusted
to it. Quality care and stewardship, in turn, rely on
the integrity of the institution’s reporting content, accuracy,
relevance, transparency, and timeliness. At KPMG, we believe more
reliable and relevant reporting is necessary for financial reporting
and reporting on other activities including quality measures. Almost
all of the unfortunate surprises that have hurt health care
organizations’ reputations recently could have been avoided—or at
least anticipated—by more effective risk management and more
transparent reporting.
We also believe institutions are looking to do more to manage their
risks effectively. They are challenged to manage across silos and to
anticipate and prevent risk before they surface as problems. But the
question arises: how should they accomplish this?
Many non-profit health care institutions have been looking at
approaches public companies take in their compliance with the
Sarbanes-Oxley (SOX) Act of 2002 and the New York Stock Exchange’s
requirement for audit committees to be responsible for oversight of
an enterprise’s risk assessment and risk management processes. The
non-profit health care industry has the opportunity to learn from
the experiences of public companies and take a slightly different
path toward achieving a broader and more comprehensive view of risks
across the enterprise and more effective internal controls.
Although not mandated, boards and management of non-profit health
care providers are expressing interest in the requirements of SOX
and assigning responsibility for risk oversight to the audit
committee or another committee of the board. There appears to be a
growing commitment to tighten up the controls around financial
reporting and to consider broader approaches to enterprise risk
management.
The three major bond rating agencies that cover non-profit health
care all view a "404 controls assessment" as a good practice and
would look favorably upon it. "In light of the changing environment
affecting for-profit corporations and the proposals at the state and
federal level for greater oversight of not-for-profit
organizations," stated Moody’s Investors Service in June 2005, "We
believe that governance will continue to be an important dimension
of credit quality in the not-for-profit healthcare sector. We also
anticipate that the growing complexity of the organizations whose
debt we rate, especially in the areas of operations and debt, will
lead us to ask for greater participation by board members in the
credit evaluation process. We will continue to review and modify our
analytical approach in response to evolution in governance
practices."
In August 2005, Fitch Ratings recommended non-profit health care
institutions focus on internal-controls issued by voluntarily
adopting provisions of SOX section 404. If the institutions do not,
"Fitch will question why section 404 has not been adopted and what
steps have been taken by boards and management teams to document,
assess, and improve internal controls."
And according to Standard & Poor’s, "Implementing appropriate SOX
reform measures may lead to several important and positive
byproducts for not-for-profit hospitals and health systems,
including streamlining communication and decision making surrounding
financial matters; upgrading investments in information technology
to create more efficient business processes; developing an
enterprise-wide risk management program; and promoting greater
understanding on the part of boards and management with respect to
how their hospital and health care-related companies are legally
organized."
One lesson learned in the first year of SOX is the cost associated
with complying with the law reflects a comprehensive approach to
assessing controls. Public companies and their advisers chose to
assess controls company-wide, in-depth and end-to-end. Typically,
they did not deploy a risk-based approach that focused on the
processes and controls, which are the most costly and likely to
occur.
As an alternative, nonprofit health care institutions may want to
consider an approach that acknowledges there are controls embedded
in their reporting but not tested to the extent required by SOX. If
organizations undertake a comprehensive risk assessment, consider
business risks and financial reporting risks, focus their scarce
resources on the most significant risk areas and underlying
processes, they may be able to cover the majority of their financial
risks.
In the aftermath of SOX implementation, public companies and their
audit committees are increasingly discussing whether to adopt a more
risk-based approach to SOX, including an effort to gain greater
insight into risk and controls for the company.
The following are five practical methods for effective controls,
strong risk management, and mitigation:
• Conduct a more comprehensive risk assessment–inventory and
prioritize key risks.
• Identify and prioritize key financial reporting processes and
controls.
• Develop a current-year plan for documenting, self-assessing, and
testing internal controls.
• Create a risk committee to look beyond financial reporting risks
to the strategic, operational, and regulatory compliance risks.
• Link the oversight of risk to the audit committee and individual
risks to the audit committee and other committees (e.g., finance,
compensation, governance, compliance) or the full board of
directors.
Non-profit health care may be a business where the 80/20 rule
applies. That is, roughly 20 percent of the key processes involved
in running a non-profit health care institution may represent about
80 percent of their most significant risk area. By focusing on the
top 20 percent, the organization is able to address its key risks
appropriately and more effectively than with a 100 percent coverage
model.
There are a myriad of benefits from this journey, but perhaps the
most significant is the ability of organizations to establish a
reporting model that can assess and attest to the quality of care
and stewardship over resources. If such a process can help health
care providers demonstrate their quality of patient care and
stewardship, they should be better positioned to protect and
preserve their reputation.
Terri L. Desiris, CPA is a partner in charge of KPMG’s Wisconsin
health care practice. She can be reached at (414)226-1211 or
tdesris@kpmg.com.