IRS voice bots to simplify making payments

June 20, 2022

The IRS has unveiled a new artificial intelligence system designed to resolve simple tasks and improve customer service.

The IRS said that the technology enables the new phone system to authenticate callers by asking them basic questions. The new system can understand complete and natural ways of speaking.

When taxpayers receive an IRS letter stating they owe money, they can use an ID number from the letter to call in and access the system.

By allowing the phone bots to handle simple issues, IRS operators have extra time to tackle more complex matters. Read more.

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