Report: IRS needs to build trust, improve language for taxpayers

November 21, 2022

The IRS needs to build trust with members of Congress and speak more plainly with taxpayers to capitalize on the modernization that’s expected of the agency, an advisory panel said in a report issued Wednesday, Nov. 16.

“As the IRS continues to recover from the far-reaching impacts of the COVID-19 pandemic, builds on its budgetary success achieved through the Inflation Reduction Act and encounters shifting political and economic conditions and workforce issues, the IRS Advisory Council has endeavored to support the IRS in providing effective, timely taxpayer service,” the 34 members of the council wrote in the report.

The council’s report reflects several recurring themes, including the need for consistent funding for the IRS and support for modernizing the revenue service. See key highlights of the report here.

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