The IRS will begin the 2023 filing season in much better shape than it was a year ago, with a greatly reduced backlog, a funding increase from Congress and more workers, National Taxpayer Advocate Erin Collins said Wednesday, Jan. 11, in her annual report to Congress.
The improvements will not be immediate for various reasons, including the need to train staff, Collins said in her report. “We have begun to see the light at the end of the tunnel,” she wrote. “I am just not sure how much further we have to travel before we see sunlight.”
Although Collins mentioned the revenue service’s improvement, she stressed that the IRS still needs to deal with the unanswered phone calls, including the 16% answer rate at the Practitioner Priority Service line. Read more.