The volume of corporate data placed into artificial intelligence (AI) tools by workers skyrocketed 485% from March 2023 to March 2024, exposing businesses to heightened risks, according to a report released Tuesday by cybersecurity company Cyberhaven.
The new research finds workers are entering company data into personal “shadow AI” accounts that put the information at risk of exposure.
The leading form of sensitive data fed into AI tools was customer support information, including confidential customer details (16.3%).
Other categories included source code (12.7%), research and development materials (10.8%), HR and employee records (3.9%), and financial documents (2.3%).
ChatGPT, created by Microsoft-backed startup OpenAI, remains the most frequently used AI application in the workplace, according to the research. Read more.