The IRS’s Taxpayer Advocate Service (TAS) is preparing to replace a 20-year-old case management system this summer in a move to accelerate case processing times.
TAS, which helps taxpayers resolve problems with the IRS, acknowledged myriad issues with the Taxpayer Advocate Management Information System (TAMIS) in a report released this month.
According to a TAS spokesperson, the independent body is “on track to deploy” TAMIS’s successor before October, giving the IRS component a modernized customer relationship management tool that should make those processes and others “seamless and largely automated.”
Going forward, TAS said it plans to keep TAMIS accessible for several years for record-keeping purposes, but it will no longer process active casework through the legacy system. Read more.