One mark of a good leader is the ability to successfully navigate a difficult workplace conversation. Such conversations are never easy, and leaders sometimes make mistakes.
Some examples of difficult workplace conversations include a tough bonus conversation, giving negative performance feedback, having a fundamental disagreement on a decision and, last but not least, the dreaded termination conversation. Failure to successfully communicate in these situations can result in miscommunication and confusion, organizational inefficiencies and legal implications.
Six simple steps can help prepare you for your next difficult workplace conversation.