How you meet your clients’ needs at every point in the working relationship can be key to your firm’s success. Quality of service is no longer enough to set you apart. So it’s important to invest heavily in providing one.
Today, clients expect to work with their accounting professionals in a modern way: with personal interactions that are intentional and supported with the right collaboration and communication tools. Get to know your clients, and be aware of how interactions with your firm make them feel.
Discover new ways to assess client experience and take steps to master it.