The Controllership Series: Sales, Collections & Customer Credit

Overview

Why do for profit organizations exist" To make money!!!!! What a great concept. But if the organization does not have the proper collections & credit procedures in place, they may not be able to access that money. Hence the importance of the credit & collection process.Credit & collections are critical areas for the financial statement controllers. Customer credit is a form of payment that allows small business customers to purchase a product or service before paying for it in full. The process works similarly to the way a credit card does: you procure something & pay it back later. Collections is a term used by a business when referring to money owed to that business by a customer. When a customer does not pay within the terms specified, the amount of the bill becomes past due & is sometimes submitted to a collection agency.

The sales & collection process includes business activities related to selling products & services, maintaining customer records, billing customers & recording payments From customers. It also includes activities necessary to manage accounts receivable, such as aging accounts & authorizing credit. This course delves into the topics that impact the sales, credit & collections process for management. We discuss strategic steps management can take to ensure their processes are efficient & that they are able to actually collect their revenue.